Service Failure:

• Delta Airlines Complaint about Sitting Next to a Toilet
• United Breaks Guitars - YouTube Video
• Incredibly Incompetent (Verizon) Customer Service - YouTube Sound Track
• Airline Seat Next to Toilet

Other Service Issues:

• Apple's Training of Its Retail Employees

Services Marketing Resources:

• Services Marketing Syllabi
• SERVSIG (American Marketing Association's Services Special Interest Group)
• Center for Services Leadership (at Arizona State University)
• Annual Frontiers in Services Conference
• Services Marketing and Management Conferences
• Services Marketing and Management Centers
• The American Customer Satisfaction Index

Teaching Resources:

• Services Marketing Syllabi
• Teaching Services Marketing Materials
• Marketing Education Review Teaching Resources
• Marketing Teacher Web Site
• Reference and Resource Site for Marketing Issues/Topics
• Copyright and Fair Use Guidelines for Instructors
• Pecha Kucha (in the classroom or in general)

• Careers in Marketing
• Motivational Messages 
• Marketing Comics
• Cartoon Links
• Trivia
• Jokes
• BGSU Stroh Center Rap
• Going Bald Is Beautiful

• American Marketing Association
• BGSU Student American Marketing Association (via LinkedIn)
• SERVSIG (American Marketing Association's Services Special Interest Group)

Marketing (Academic) Resources:

• Links to AACSB-Accredited Business Schools
• Links to Other Universities (AACSB and non AACSB)
• Links to Universities offering Ph.D. degrees in Marketing
• Internet Marketing Sites
• Guide to International Marketing

Smiles Research:

• Presentation on Smiling Research (by Ron Gutman)
• Smiling Detected by Computers (Interactive Article)
• "Smiles Research" (A BGSU news story on my research)
• Spot the Fake Smile (A Challenge!)